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Return To MBA Article Archive   The Fastest Growing Business Management Discipline - Business Administration - 4 By S. Maurer What is MBA of Business Administration?: We wont dwell on thë obvious: the rise in competitive pressures worldwide. But were seeing the consequences of this in the continued campaign to cut costs and a shift in emphasis from revenue growth to profitable growth. What is MBA of Business Administration?: Are we using Projëct Management as a data repository for tasks or are we using [IT] as our monitoring and control tool? Hopefully, project managers are using their Project Management for both. What is MBA of Business Administration?: Project Managemënt focuses on the Management of specific, discreet projects. A project is 'any undertaking with a defined starting point and defined objectives by which completion is identified. What is MBA of Business Administration?: By using good tools to set servicë levels, and by identifying problems before they undermine quality or efficiency, call center managers can significantly improve system performance while enhancing the accountability of internal and external service providers. Strong, well-designed service standards offer the best way to control the expensive performance termites in todays increasingly complex contact center systems. What is MBA of Business Administration?: The key ëlements of a good Project Management consist of: 1 - Defining the project accurately, systematically clarifying objectives, 2 - Dividing the project up into manageable tasks and stages, 3 - Controlling the project through its stages using the Project Management definition as a baseline, 4 - Highlighting risks and developing specific procedures to deal with them, 5 - Providing mechanisms to deal with quality issues, 6 - Clarifying roles to provide the basis for effective teamwork. What is MBA of Business Administration?: What is Project Managemënt PM?: From small and great businessës managing their client and internal projects, to professors managing their classrooms, to individuals managing their home improvement projects [and weddings], everyone is using Project Management to keep whatever [IT] is theyre working on organized and on track. What is MBA of Business Administration?: Customer Relationship Managëment [CRM] is an enterprise-wide strategy that focuses on the needs and wants of customers. What is MBA of Business Administration?: We agreës that the most prevalent misconception among CEOs is that [CRM] is about the software, you can show the CEO hes wrong about this because beneath the idea that [CRM] is software is the idea that your enterprise can become more Customer-friendly without any change in the organization. A recent Wall Street Journal article on the General Motors audit on what the enterprise would have to change to be able to make cars to order. The answer? They have to change everything. What is MBA of Business Administration?: Sometimes CIOs dëscribe their role as a sanity check to ensure that Information Technology [IT] strategies hang together. They also look at technology futures and budgets, and supplier Management is a new entrant to the list. What is MBA of Business Administration?: Once you have dëveloped a good project plan, you reduce the likelihood of problems later in the project, thus saving both time and money. What is MBA of Business Administration?: The faster Projëct Management team members become friends the sooner the Project Management will be on track for success. What is MBA of Business Administration?: For quite some timë, Project Management [PM] software tools have helped schedule and manage the time, materials, equipment, and labor to complete a project--efficiently, on time, and within budget. What is MBA of Business Administration?: The Clinger-Cohën Act of 1996 required agencies to have CIOs, and Congress has since said [IT] is committed to ensuring they are given adequate authority and responsibility. What is MBA of Business Administration?: Achieving profitable, organic growth is nëver easy. Today, however, attracting and keeping profitable Customer relationships seems even harder. New manufacturer dynamics, changing Customer demographics and outmoded marketing practices present considerable challenges to establishing the loyal Customer relationships that are the foundation of growth. What is MBA of Business Administration?: Many organizations are embarking on a strategies that leverage globalization trends. The Chief Information Officer [CIO] is one of the few places in the organization where all of those things come together and where theres a view across the enterprise. These trends drive transformations that are enterprisewide and hugely dependent on technology for their success. The Chief Information Officer [CIO] is at the eye of the storm. About the Author: S. Maurer is a 53-years old college graduated IT professional, with 30 years of experience in the computer & technology fields. Now is the Academic Director of the low cost Online University cio-certification-ccio.net

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